Tracking Customer Support KPIs

Gaining market share is the silver bullet every online retailer is fighting for. Delighting customers is not about offering the best products; it's all about gaining their trust. Learn all you need to know in Bitly's guide in collaboration with Sales Layers Customer Success Team.

Tracking Customer Support KPIs

Brand elements that suggest trustworthiness

  • Using feedback loops to improve products and services
  • Importance of keeping employees engaged
  • Tips to improve customer experience
  • NPS, FRT, CES, and other ways of measuring satisfaction
  • How Sales Layer’s Customer Success works
  • The way Amazon applies customer support metrics
What will you learn?

What will you learn?

  • Why your brand needs a strong customer support system
  • The 3 levels of customer support your business should be estimating
  • The best ways to track your brand’s customer support efforts
  • How real brands apply support metrics to their customer experience

Some of our satisfied customers

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eCommerce Manager

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