Tracking Customer Support KPIs

Gaining market share is the goal every online retailer and B2B manufacturer is fighting for. Delighting customers is not just about products, it is about trust and reliable service. In this guide created with Bitly and Sales Layer’s Customer Success team, you will learn how product information management and support metrics strengthen that trust.

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Tracking Customer Support KPIs

Brand elements that suggest trustworthiness

  • Using feedback loops to improve products and services across catalogs and SKUs.
  • Importance of keeping employees engaged to ensure consistent data governance.
  • Tips to improve customer experience in B2B environments.
  • NPS, FRT, CES, and other satisfaction metrics.
  • How Sales Layer’s Customer Success team supports PIM users.
  • Lessons from how Amazon applies customer support metrics.
What will you learn?

What will you learn?

  • Why your brand, especially in manufacturing and B2B distribution, needs a strong customer support system.
  • The 3 levels of customer support every business should estimate.
  • The most effective ways to track customer support efforts with PIM software.
  • How leading brands apply support metrics to elevate their customer experience.

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Some of our satisfied customers

"With the creation of descriptions by artificial intelligence, we have not only been able to create these descriptions at a low cost, but also edit in bulk, which is one of the features that we use daily."

Sergio Franco
CEO

“Sales Layer’s PIM alleviates what was once a cumbersome and manually-intensive task into a super productive and time-saving work that makes updating content effortless.”

Jessica Bretherton
Marketing Coordinator

“Our goal was offering an easier and friendly product experience to our customers, and Sales Layer help has led to a conversion increase of 71% over our initial targets and increased our sales target by 353%”

María Selma
eCommerce Manager

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