Tracking Customer Support KPIs

Gaining market share is the silver bullet every online retailer is fighting for. Delighting customers is not about offering the best products; it's all about gaining their trust. Learn all you need to know in Bitly's guide in collaboration with Sales Layers Customer Success Team.

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Tracking Customer Support KPIs

Brand elements that suggest trustworthiness

  • Using feedback loops to improve products and services
  • Importance of keeping employees engaged
  • Tips to improve customer experience
  • NPS, FRT, CES, and other ways of measuring satisfaction
  • How Sales Layer’s Customer Success works
  • The way Amazon applies customer support metrics
What will you learn?

What will you learn?

  • Why your brand needs a strong customer support system
  • The 3 levels of customer support your business should be estimating
  • The best ways to track your brand’s customer support efforts
  • How real brands apply support metrics to their customer experience

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